Ice is an information and review site for adults in Ireland who want to understand online casino and betting services before deciding whether to use them. If you have a question about something published on our site, or you have spotted information that needs checking, we welcome a clear message.
The simplest way to contact us is by email. We do not publish a phone number, postal address or live-chat service here, and we cannot provide account support for an operator. Our role is to explain site content and direct readers towards relevant, responsible sources.
Please remember that Ice is not a gambling operator, payment provider or substitute for professional advice. You must be 18+ to gamble in Ireland, and any decision to play should be made carefully and within your means.
What is the best way to reach us?
Send your message to [email protected]. This is the only contact email for Ice. Including a useful subject line, such as “Review question”, “Privacy request” or “Correction”, helps us understand the purpose of your message before opening it.
For your own security, do not send passwords, full card details, banking credentials, identity documents or other sensitive information by email. If your query concerns an account with a casino or betting service, use that operator’s verified support channel instead. We cannot access another company’s systems or change an account on your behalf.
What should I include in my message?
Tell us which page, section or statement your message relates to, and explain what you would like us to review. If you are reporting a possible error, quote the relevant wording or provide the page name so that we can locate it quickly. A short, specific explanation is usually more useful than a general complaint.
If you are asking about privacy, describe the request in plain language and use the email address connected with the matter where appropriate. Do not include unnecessary personal data. We may need enough information to understand and verify a request, but we will not ask you to send confidential account credentials.
Which topics can we help with?
We can consider questions about Ice’s reviews, editorial explanations, published comparisons and general site information. You can also contact us about a broken link, unclear wording, an accessibility concern or a factual detail that appears out of date. Corrections are assessed carefully rather than added automatically.
We can explain how to find information on our pages and provide general signposting about safer gambling. We may also clarify what our content does and does not cover. However, editorial information cannot guarantee that a particular operator, product or outcome will suit you.
Which topics are outside our role?
We cannot open, close, verify or restore gambling accounts, process withdrawals, investigate deposits, resolve disputes or recover funds. Those matters must be raised directly with the relevant operator through its official support process. We also cannot predict results, recommend gambling as a way to make money or provide personal financial, legal or medical advice.
If gambling is causing concern, do not wait for an email reply before seeking help. You can contact a suitable support organisation in Ireland or speak with a qualified professional. In an urgent situation involving immediate danger, contact the appropriate emergency service without delay.
When should I expect a response?
We aim to review genuine messages as soon as reasonably practicable, but response times can vary with volume, complexity and whether a question needs factual checking. Sending repeated copies of the same message may slow the process rather than speed it up.
A reply from Ice may ask for clarification, explain that a matter belongs with an operator, or confirm that a correction has been considered. Contacting us does not create an account, establish a customer relationship with a casino, or guarantee that content will be changed. Please use only [email protected] when following up.